General Guidelines

Should your purchase not meet your complete satisfaction, you are welcome to return the product(s) within 30 days from the date of purchase. You will receive a refund for the original purchase price, excluding shipping fees.

You may request a return authorization number (ra) within 30 days of the original purchase date. After 30 days, we cannot offer you a refund or exchange. We encourage our customers to try the product in the first 5 days after their purchase to ensure it meets their needs.

Please note that RA Numbers will expire after 30 days.

Please note that returns received without a valid Return Authorization (RA) number and the provided will be declined.

Return Authorization (RA) Number Request 

 Return authorization (RA) number can be requested either by:

• Email: email us at info@silvemoneycounters.com 
• Phone: call our Tech Support line in the U.S at +1 305 594 0950 or International Callers at +1.888.993.2228
• Live Chat: click here to chat with a representative

You can expect a response from the returns and service department during our hours of operation: Monday to Friday, 9:00 am to 5:00 pm ET.

Refund eligibility

To be eligible for a refund or exchange, all physical products must be in the original, unmarked packaging, including all accessories, labels, gifts, bonus items, manuals, and documentation shipped with the product. The original unmarked packaging must be placed in a shipping box. 

Returning your product 

Once you have been issued an ra number and are ready to ship the product, please:

1. Make sure to place all the packaging, printed materials, and accessories supplied with the unit in the original box.
2. Place the SILVER product box into a shipping box and address to:

SILVER – Returns and Service Department
7104 nw 50th street
Miami, FL 33166

1. Affix the label provided with the RA Number, barcode, and information on your return package.

For items valued over $100, we recommend using a trackable shipping service or purchasing shipping insurance. This is to ensure your return reaches us, as we cannot guarantee receipt of returned items otherwise.

Refunds

Once your returned purchase is received and inspected by our returns and service department, we will notify you via email. We will also inform you if your refund has been approved or denied. If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within 14 calendar days. 

SILVER reserves the right to charge a “restocking fee” of 15% of the purchase price under the following circumstances:

• Product(s) are damaged due to any type of usage, including, but not limited to dents, scratches, cracks, abuse, etc., or are extremely used/worn/soiled; 
• Product(s) are damaged during transportation as a result of poor packaging; 
• Product(s) are returned without all packaging, printed materials, and accessories (power adapters, external displays, etc.) Supplied with the unit; 
• Product(s) are shipped in the original product box and not in a shipping box as required; and 
• Product(s) are returned more than 30 days after delivery. 

Late or missing refunds

If you haven’t received a refund, first check your bank account, then contact your credit card company.

It may take some time before your refund is official, and there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@SILVERMoneyCounters.com 

Final sale items

We do not offer refunds for final sale items unless they are defective. 

Exchange

We only replace items if they are defective or damaged. If you need to exchange a product for the same product, please send us an email at info@silvemoneycounters.com

If you have any questions about these Terms, please call our Tech Support line in the U.S at +1 305 594 0950 or International Callers at +1.888.993.2228 or email us at info@SILVERMoneyCounters.com